Custom and made-to-order
Reduce abandoned carts and cancellations for products with long lead times and increase cash flow with Shopify deposits powered by Downpay
Merchants selling made-to-order products on Shopify often face the same challenges:
Checkout hesitation
Customers feel uneasy paying in full for high-value items, especially with long lead times.
Unpredictable revenue
Cancellations disrupt production cycles and make cash flow harder to manage.
Support stretched thin
Without a deposit system, managing customer updates during long waits takes too much time.
Downpay gives Shopify merchants a simple way to offer deposits and partial payments for made-to-order products
Collect deposits upfront
Secure cash flow with flexible deposit options by product or variant.
Automate balance payments
Charge the remainder when production or delivery is ready, no more manual balance payment chasing.
Tools built for made-to-order
“We were previously having people call us to do [deposits]. Now they can do it directly online and it is much more seamless.”
Benefits
Why made-to-order brands trust Downpay
For merchants
More committed orders
Fewer abandoned carts for high-value products.
Steady cash flow
Deposits reduce cancellations during production cycles.
No manual chasing
Store cards securely and collect balances automatically.
For customers
Flexible commitment
Deposits make it easier to say yes to custom products.
Clear expectations
Balance payments tied to production timelines.
Accessible terms
Bespoke products feel within reach, even on a budget.
FAQ
Have a question?
Yes. The balance can be collected from the cart on file on your terms. Alternatively, you can send invoices or collect the balance off platform and mark the order as paid.
You have the choice of whether to allow refunds or not through Downpay and by setting your payment terms clearly in your policy page.
We always recommend only shipping products when full payment has been collected. If payment collection fails to be collected from the card on file, simply send an invoice to request the remaining balance.